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We have a 14-day return policy. This means you have 14 business days after receiving your item to request a return.

To be eligible for a return, your item must be in the exact same condition that you received it, unused, with all tags and protective seals intact, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact our support team at support@hellokone.com. 

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can contact us at any time for return-related questions at support@hellokone.com.

Customers are fully responsible for all shipping fees, return postage, and any associated costs when returning an item. Original shipping fees are non-refundable. We strongly recommend using a trackable shipping service, as HelloKone cannot be held liable for packages lost or damaged in transit back to us.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Due to health and hygiene standards for cosmetics and skincare, certain types of items cannot be returned, including opened, tested, or unsealed beauty products, perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Additionally, we cannot accept returns on sale items, promotional free gifts (unless the entire qualifying order is returned), or gift cards. Please get in touch if you have questions or concerns about your specific item.

We will notify you once we have received and inspected your return to let you know if the refund was approved. If approved, you will be refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@hellokone.com.