Shipping & Delivery

Where does KONE ship?
We currently ship to 25 EU countries. These include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden.

How long will it take to receive my order?
All orders are shipped via K-Packet directly from South Korea. Standard transit times typically range from 7 to 20 business days, depending on your exact location in Europe and local customs processing times.

How much does shipping cost?
We offer free shipping on all orders over €25. For orders below this amount, there is a standard shipping fee of €7.

Returns & Refunds

What is your return policy?
You have 14 business days from the date you receive your order to request a return. To be eligible, items must be unused, in their original packaging, and with all protective seals and tags completely intact. Due to hygiene regulations, opened or tested beauty products cannot be returned.

Who pays for return shipping?
Customers are fully responsible for all return shipping fees, postage costs, and any associated expenses when sending an item back. Original shipping fees are non-refundable.

How do I start a return?
To initiate a return, please contact us at helloinho90@naver.com with your order number and the reason for your return. If your return is approved, we will provide you with the correct return address and further instructions. Items sent back without a prior return request will not be accepted.

Payments & Orders

What payment methods do you accept?
We process all transactions securely via PingPong Checkout, accepting major international credit cards and localized payment methods available in your region. We accept international systems such as (but not limited to): Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Apple Pay, Google Pay, PayPal, Skrill, and Klarna. We also accept local systems (APMs) such as (but not limited to): Bancontact (BE), Cartes Bancaires (FR), EPS (AT), iDEAL / Wero (NL), MB WAY / Multibanco (PT), MyBank (ES, IT, GR), and Przelewy24 (P24) / BLIK (PL). 

Can I modify or cancel my order?
If you need to change or cancel your order, please email us at helloinho90@naver.com as soon as possible. Once an order has been packed and dispatched via K-Packet, we are no longer able to modify or cancel it.