Shipping Policy

At HelloKone, we are excited to bring a piece of Korea straight to your doorstep! Every order is handpicked by me, Julie, here in South Korea and packed with care before being sent your way.

Shipping Method

We ship all orders internationally using K-Packet, the reliable international shipping service provided by Korea Post.

Shipping Rates

We offer flat-rate shipping for all orders within Europe:

• Orders over €25: Free Shipping

• Orders €25 and under: €7.00 Flat Rate Shipping

Customs and Import Duties – Fully Covered!

Good news! You will not have to pay any unexpected customs fees, import duties, or VAT upon delivery. HelloKone covers all customs and import duties upfront, ensuring your package arrives smoothly without any hidden carrier fees or surprise bills at your door.

Delivery Times

Please note that because all items are shipped from South Korea, the transit time varies depending on the destination country and the efficiency of your local postal system.

Important Delivery Disclaimer: We cannot guarantee a tight delivery window. Delivery timeframes are dependent on both the K-Packet system and the internal processing/customs systems of the destination country. Factors such as peak holiday seasons, customs clearance procedures in your country, and local postal delays may impact your estimated arrival date. We appreciate your patience and understanding as your package makes its way from Seoul to you!

Tracking

All K-Packet shipments come with a tracking number so you can monitor your package’s journey from Korea to your home. You will receive an email with your tracking information as soon as your order has been dispatched.